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Refund policy
Refund & Exchange Policy – FEHMO Fashion
At FEHMO Fashion, we are committed to delivering high-quality products and ensuring a smooth shopping experience. Your satisfaction matters to us, and we’re here to assist you whenever needed.
Returns & Exchanges
We accept returns or exchanges only in case of defective or incorrect products.
- Customers must request a return/exchange within 24 hours of delivery.
- Requests made after this period will not be accepted.
Unboxing Video Requirement
To process any return or exchange, a proper unboxing video is mandatory.
Please ensure:
- The video clearly shows the package label before opening.
- The parcel is unboxed in one continuous shot (no cuts or pauses).
- The issue (defect or wrong product) is clearly visible.
Send your unboxing video along with your order details to:
Important Notes
- Size-related returns or exchanges are not accepted.
- Items must be returned in unused condition, with all original packaging, tags, labels, and accessories intact.
- Used or damaged items will not be eligible for a refund.
Refund Details
- A 10% restocking fee will be deducted from the refund amount.
- Shipping charges are non-refundable.
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service (such as DHL) to ensure safe delivery.
We appreciate your understanding and support. If you have any questions, feel free to reach out—we’re always happy to help!
– Team FEHMO Fashion
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